The highest levels of quality and customer satisfaction are top priority at Where Were You When…? (“WWYW”). However, if you are not completely satisfied, please let us know and we will make every reasonable effort to fulfill your request consistent with WWYW’s Returns Policy and other Terms and Conditions.
Returns and exchanges are accepted within 30 days of the order’s delivery date. We accept 3 reasons for returns:
1. Wrong Size.
2. Wrong Item Shipped.
3. Defective Item.
Refunds are processed upon receipt and inspection of the return. A refund for shipping costs may not be granted. Please note, returns may take up to 2 weeks or more to process once the merchandise has been received.
If you were to receive a defective or incorrect item, you must notify us within 2 weeks of when you received the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we unfortunately will not be able to authorize your return or exchange.
We do not refund shipping costs on returns and/or exchanges unless there was a processing error on our behalf. If such an error occurs we will refund up to $9.99 for return shipping.
Pack your item(s) in the original shipping box, if possible, and insure your package for the full value of merchandise and return it to us using the delivery service of your choice. Include your original packing slip and name, return mailing address, e-mail address and a telephone number that you can be reached at during regular business hours, Pacific Standard Time. We are not responsible for lost or damaged return packages. We will notify you via e-mail once your return has been processed.
ATTN: Online Returns
Where Were You When…?
17033 Cotter Place
Encino, CA 91436
All items must be returned in a new, unworn, and unwashed condition. All original tags must still be attached. Returns cannot be otherwise processed.